FAQ

Yes, you can register for an account here, and we will process your application as soon as possible.

Yes, a valid TTB permit is required. Contact us for more details if you do not have one.

You can find our warehouse locations here.

Our customer service and order processing team are available from 8:00 AM to 5:00 PM CST, Monday through Thursday and 8:00 AM to 3:00 PM CST, Friday.

Currently, we only offer shipping within the United States. International shipping is not available at this time.

Delivery time depends on the order size, placement time, warehouse distance, and carrier availability. We aim to ship orders the same day they are submitted, though some may ship the following day. Advance orders guarantee a more specific delivery window.

To speed up processing, we may occasionally split an order into multiple invoices based on different product types. This is common for special orders, out-of-stock items, drop ship products, and items only available at one location.

You can add, delete, or modify billing and shipping addresses in My Account > Address Book.

If you placed the order on our website, copies of your invoices are available in My Account > My Orders.

If you placed your order through email or with your sales rep, log in to your account in Resolve to find your invoices.

You'll receive an email with a tracking number once your order ships. If you don’t receive one, please reach out to our team at [email protected].

Yes, you can view your past orders in My Account > My Orders.

Once an order is submitted, it cannot be modified. You can place a new order, and we'll combine them if possible.

Contact your sales representative for assistance with damaged or missing products.

Yes, our accounting team can provide a W9. Please send your request to [email protected].

Use the reset password link. If issues continue, contact our team at [email protected] for further assistance.

Reset your password using the “Forgot Password” link.