Frequently Asked Questions
Answers on accounts, ordering, freight, and documents. Can’t find yours? We’re one email away.
Accounts & Ordering
Do I need an account to make a purchase?
Yes. Pro Brew Supply is a wholesale supplier to licensed breweries and retailers — apply for an account and our team will process your application as soon as possible.
Is a valid TTB permit required to buy from Pro Brew Supply?
Yes, a valid TTB permit is required. If you don’t have one yet, contact us at orders@probrewsupply.com and we’ll point you in the right direction.
How do I log in? I’m having trouble logging in.
No password needed — enter the email on your account and we’ll send you a one-time sign-in code. If the code doesn’t arrive, check your spam folder or contact orders@probrewsupply.com.
How can I change my billing or shipping address?
In your account, open Profile → Addresses to add, edit, or remove addresses.
Can I view my order history?
Yes — your past orders are in your account under Orders.
Can I get a copy of a recent invoice?
Website orders: available in your account under Orders. Orders placed by email or through your sales rep: log in to Resolve to find your invoices.
Can I add items to an existing order?
Once submitted, an order can’t be modified. Place a new order and we’ll combine shipments when possible.
Do you offer net terms?
Yes, through our partner Resolve. Apply for net terms through your account or ask our team at orders@probrewsupply.com.
Shipping & Delivery
Where is Pro Brew Supply located?
Warehouses in Fort Worth, TX and Atlanta, GA — directions and dock details are on our Contact page.
Do you ship internationally?
We ship to the continental US plus Alaska and Hawaii. International shipping isn’t available.
How long does delivery take?
Orders placed before cutoff ship same day: noon CT for LTL/pallet freight, 3 PM CT for parcel (2 PM Fridays). Transit depends on your distance from our Fort Worth or Atlanta warehouse — full details on the Freight & Shipping page.
How does flat-rate pallet freight work?
One flat rate per state for palletized orders, hazmat included — no brokered surprises. Add products to your cart and the freight calculator shows your state’s rate before checkout.
Are there extra hazmat fees on chemicals?
No — our chemical pricing includes required hazmat handling. What the calculator shows is what you pay.
Why was my order split into multiple invoices?
To speed processing we occasionally split an order by product type — common for special orders, out-of-stock items, drop-ships, and single-location items.
How can I track my order?
You’ll get an email with tracking once your order ships. Didn’t receive one? Reach us at orders@probrewsupply.com.
What are your customer service hours?
Monday–Thursday 8 AM–5 PM CT, Friday 8 AM–3 PM CT.
Documents & Support
Where do I find COAs and product documents?
Every lot’s Certificate of Analysis lives in our COA Library, searchable any time. SDS and TDS files are linked on each product page.
How do I request a credit for damaged or missing products?
Email orders@probrewsupply.com with your order number and photos of any damage — we’ll make it right. See our Returns & Freight Claims page for the full process — we file all carrier claims for you.
Can I get a W9 form?
Yes — request one at orders@probrewsupply.com.
Questions? We're here to help.
The Pro Brew Team
Fort Worth & Atlanta
Questions about a product, an order, or opening an account? Send us a message and whoever's free on our team will jump right in.